Shipping & Returns

All Jukki Orders

All Jukki products are carefully, hand-sewn and packed in our production center in Poland. We try to optimize the shipping process as much as possible so that the products you order get to you as soon as possible. The average delivery time is 5-7 business days from the time of ordering, but there may be delays for which we apologize in advance.

All our orders are handled by our logistics partner and after reaching the UK we forward your package to Royal Mail.

Jukki Products Shipping

  1. The United Kingdom:
    • Orders above £30FREE, 5-7 days delivery!
    • Orders below £30 + £7, 5-7 days delivery.
  2. Ireland, Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden:
    • Orders above £60FREE, 5-7 days delivery!
    • Orders below £60 + £7, 5-7 days delivery.
  3. We currently do not ship to other countries, but we’re open to partnerships with our future B2B partners 🙂

 

Returns & Complains

Our goal is to ensure your complete satisfaction, if something went wrong, or you feel that we could improve somewhere, write us a message at shop@jukki.uk

If you decide to send the product back to us:

  1. We offer a 30-day returns policy. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
  2. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Product must have all tags and labels attached.
  3. To complete your return, we require a receipt or proof of purchase.
  4. We cannot accept any item not in its original condition (unless agreed), is damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery.
  5. Please send your parcel to this address:

    Eurohermes / JUKKI LTD
    Unit 17 Harnham Trading Estate
    Netherhampton Road
    SP2 8NW Salisbury