Shipping & Returns

Jukki Products Shipping

  1. The United Kingdom:
    • Orders above £10FREE, 4-7 days delivery!
    • Orders below £10 + £7, 4-7 days delivery.
  2. Ireland, Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden:
    • Orders above £60FREE, 4-7 days delivery!
    • Orders below £60 + £7, 4-7 days delivery.
  3. We currently do not ship to other countries, but we’re open to partnerships with our future B2B partners 🙂

 

Returns & Complains

Our goal is to ensure your complete satisfaction, if something went wrong, or you feel that we could improve somewhere, write us a message at shop@jukki.uk

If you decide to send the product back to us:

  1. We offer a 30-day returns policy. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
  2. To complete your return, we require a receipt or proof of purchase (eg. your confirmed order number).
  3. We cannot accept any item not in its original condition (unless agreed), is damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery.
  4. Please send your parcel to this address:

Eurohermes / JUKKI LTD
Unit 17 Harnham Trading Estate
Netherhampton Road
SP2 8NW Salisbury

Right to Cancel

  1. You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
  2. To exercise the right to cancel, you must inform us sending us an email to shop@jukki.uk of your decision to cancel this contract by a clear statement. Include your order number or proof of purchase in the message.
  3. To meet the cancellation deadline, it is sufficient for you to send your email concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation:

  1. If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
  2. We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
  3. We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you any goods supplied or 14 days after the day you provide evidence that you have returned the goods, or if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
  4. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
  5. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
  6. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
  7. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
  8. Address to return the goods:

Eurohermes / JUKKI LTD
Unit 17 Harnham Trading Estate
Netherhampton Road
SP2 8NW Salisbury